Financial difficulty assistance

We understand the impact of the coronavirus (COVID-19) could affect you financially. The following financial assistance package was announced for all affected BABL customers nationwide on Monday 16 March 2020. In line with recent announcements, this package has been extended to six months. It includes:

  • Home Loan and Business Loan customers can apply for relief on loans for up to six months

  • Waiver of fees for the restructuring or consolidation of loans

  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity

Contact information for affected Adelaide Bank customers:

  • To apply for relief on home loans, contact our Mortgage Help Centre on 1300 650 259.

  • For other assistance mentioned above, call our office on 1800 25 11 11.

We’re here for you:

Pemium Capital Finance has supported customers through good and tough times for over 20 years, just as we’re here for you now. We are doing our utmost to service every one of our valued customers during the COVID-19 pandemic.

Our teams are available to provide the support you need.

  • Our customer service team can assist with your banking options. Call 1800 25 11 11.

  • You can access your accounts, check your balance, pay bills, change your PIN, and perform everyday transactions 24 hours a day via Online Banking.

Ground Floor, 58-62 Rupert Street, Collingwood VIC 3066 Australia

PO Box 1092 Collingwood VIC 3066

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